Improving quality at many levels. Profamilia's experience in Colombia.
Plan Parent Chall
; (2): 34-6, 1994.
Article
in En
| MEDLINE
| ID: mdl-12318916
PIP: Profamilia, the Colombian family planning association and the country's largest family planning provider, began diversifying its services in 1982 to offer prenatal care services as well as general medical consultations. The organization has since attempted to integrate quality assurance at all levels of operation. Specifically, Profamilia is aiming to provide care which is of sustainably high quality to satisfy present clients and attract new ones without overtaxing available organization resources, thereby prompting the eventual financial collapse of the programs and the failure to increase coverage especially among the middle and lower classes of the country. Drawing from the credo of modern corporate enterprise, "the client is always right," Profamilia listens and responds to clients' needs with the goal of making their satisfaction the ultimate objective. Moreover, organization staff receive regular training to motivate their receptiveness to client needs, while the pursuit of quality exists as a major goal at the managerial level. Profamilia regards quality maintenance and improvement as indispensable in program sustainability.^ieng
Key words
Americas; Behavior; Client-staff Relations; Clients; Colombia; Developing Countries; Economic Factors; Family Planning; Family Planning Personnel; Family Planning Programs; Health Services Evaluation; Interpersonal Relations; Latin America; Management; Motivation; Needs; Personnel Management; Program Activities; Program Evaluation; Programs; Psychological Factors; Quality Of Health Care; South America
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Collection:
01-internacional
Database:
MEDLINE
Main subject:
Patients
/
Personnel Management
/
Public Relations
/
Quality of Health Care
/
Community Health Workers
/
Health Planning
/
Health Services Needs and Demand
/
Motivation
Type of study:
Evaluation_studies
/
Health_economic_evaluation
Aspects:
Implementation_research
Country/Region as subject:
America do sul
/
Colombia
Language:
En
Journal:
Plan Parent Chall
Year:
1994
Document type:
Article
Country of publication:
United kingdom