Proceed From Humane Service to Construct Harmonious Relationship Between Hospitals and Patients / 中国医学伦理学

ABSTRACT

As a kind of service trade,medicine needs humane service.The best way to construct harmonious relationship between hospitals and patients is humane service.Humane service should consider that the service's target is patients,the weakness of human nature,the difference of humanity and the mentality of self-defend.Five key elements should be possessed in humane service reliability,assurance,tangibility,empathy and responsiveness.