Medical apologies by hospitals in case of adverse events: progress and inspirations / 中华医院管理杂志

ABSTRACT

Medical apology is the most difficult part of doctor-patient communication in an adverse event, while it bears paramount importance for both the patients and hospital as it conveys responsibilities and emotional concerns.This article reviewed the progress of medical apology studies overseas, and described the significance, connotations, types, methods and obstacles.In the end, the authors mentioned the present importance in China, in order to provide references for health care managers, practitioners and educators in China.