Servicios hospitalarios amigables desde el punto de vista de los adolescentes / Friendly hospital services from the adolescents point of view
Medisan
; 21(7)jul. 2017. graf, tab
Artigo
em Espanhol
| LILACS
| ID: biblio-894634
Biblioteca responsável:
CU418.1
RESUMEN
Se realizó una investigación descriptiva y transversal de 1 630 adolescentes ingresados en el Hospital Infantil Docente Sur Dr Antonio María Béguez César de Santiago de Cuba, de enero a diciembre del 2015, con vistas a identificar sus expectativas respecto a una atención amigable en los servicios hospitalarios, determinar la preparación de médicos y enfermeros y describir la estructura y las condiciones organizacionales de las salas de hospitalización. A tal efecto se aplicaron encuestas a los adolescentes y un cuestionario a los médicos para comprobar sus conocimientos; además se evaluó el desempeño de los facultativos y del personal de enfermería mediante una guía de observación. Entre los aspectos analizados de la serie, la amabilidad del personal sanitario (83,5 por ciento) y la privacidad en los cubículos (60,8 por ciento) resultaron muy importantes para los adolescentes. Igualmente, se observó que la mayoría de los médicos poseían conocimientos adecuados (86,6 por ciento) para la atención a estos pacientes y que todos ellos se desempeñaban de manera aceptable; sin embargo, se detectaron dificultades en la estructura y las condiciones organizacionales de las salas, lo cual condujo a concluir que la institución hospitalaria no reunía las condiciones para ser calificada de amigable
ABSTRACT
A descriptive and cross-sectional investigation of 1 630 adolescents admitted to Dr Antonio María Béguez César Southern Teaching Children Hospital was carried out in Santiago de Cuba, from January to December, 2015, aimed at identifying their expectations regarding a friendly care in hospital services, determining the preparation of doctors and nurses and describing the structure and organizational conditions of hospitalization wards. To such an effect surveys to adolescents and a questionnaire to doctors were applied to check their knowledge; the performance of doctors and nurses staff was also evaluated by means of an observation guide. Among the analyzed aspects of the series, the sanitary staff kindness (83.5 percent) and wards privacy (60.8 percent) were very important for adolescents. Likewise, it was observed that most of the doctors possessed appropriate knowledge (86.6 percent) to care these patients and that all of them had an acceptable performance; however, some difficulties in the structure and organizational conditions of the wards were detected, so it was concluded that the hospital institution didn't fulfill the necessary conditions to be qualified as friendly
Texto completo:
Disponível
Coleções:
Bases de dados internacionais
Base de dados:
LILACS
Assunto principal:
Qualidade da Assistência à Saúde
/
Adolescente Hospitalizado
/
Serviços de Saúde do Adolescente
/
Humanização da Assistência
Tipo de estudo:
Estudo observacional
/
Estudo de prevalência
/
Pesquisa qualitativa
/
Fatores de risco
Limite:
Adolescente
/
Criança
Idioma:
Espanhol
Revista:
Medisan
Assunto da revista:
Medicina
Ano de publicação:
2017
Tipo de documento:
Artigo
País de afiliação:
Cuba
Instituição/País de afiliação:
Hospital Infantil Docente Sur Dr Antonio María Béguez César/CU
/
Hospital Infantil Sur Docente Dr Antonio María Béguez César/CU
/
Policlínico Docente Camilo Torres Restrepo/CU