Servant leadership and citizenship behavior in the Pakistani tourism and hospitality industry: The role of harmonious environmental passion and a green work climate.

ABSTRACT

This research investigated the mechanisms and contextual factors influencing the relationship between servant leadership tailored to specific environments and environmental citizenship behavior, considering the Conservation of Resource Theory as a theoretical lens. Data collection was collected from 300 employees and their supervisors, including several organizations within the Pakistani Hospitality and Tourism sector, and the data underwent analysis using PLS-SEM. Empirical findings showed that the relationship between environmental-specific servant leadership and organizational environmental citizenship behavior is mediated by harmonious environmental passion. The green work climate positively moderates the indirect effects of harmonious environmental passion on organizational environmental citizenship behavior, suggesting that this effect is strengthened when employees have a higher green work climate than with a lower green work climate. Guidelines for future research are provided.