Analysis on Female Workers' Job Stress in Sales and Retail Industries / 산업간호학회지

ABSTRACT

PURPOSE: This study was conducted to measure job stress and to explore risk factors of female workers in the retail and sales industries in Seoul, Gyeonggi and Incheon. METHODS: A total of 321 participants responded to a self-administered questionnaire that included 24 items of the KOSS(Korean Occupational Stress Scale) and sociodemographic characteristics. The 240 questionnaires were collected from January to March 2007 and analyzed. RESULTS: The mean scores of female workers' job stress in the retail and sales industries ranged in Q50~74 compared with the average scores of female Koreans. The level of job insecurity was significantly high, and ranged in Q75~. However, the level of insufficient job control ranged in Q~24. Multiple regression analysis was used to explain the risk factors of female workers monthly salary and insufficient sleep were of statistical significance. CONCLUSION: High level of job stress suggested that appropriate stress management programs be implemented for female workers in the retail and sales