2011 Shanghai customer satisfaction report of DSA/X-ray equipment's after-service / 中国医疗器械杂志
Chinese Journal of Medical Instrumentation
; (6): 451-458, 2012.
Artigo
em Chinês
| WPRIM (Pacífico Ocidental)
| ID: wpr-342903
Biblioteca responsável:
WPRO
ABSTRACT
To improve the manufacturer's medical equipment after-sale service, the fifth Shanghai zone customer satisfaction survey was launched by the end of 2011. The DSA/X-ray equipment was setup as an independent category for the first time. From the survey we can show that the DSA/X-ray equipment's CSI is higher than last year, the customer satisfaction scores of preventive maintenance and service contract are lower than others, and CSI of local brand is lower than imported brand.
Texto completo:
Disponível
Base de dados:
WPRIM (Pacífico Ocidental)
Assunto principal:
Vigilância de Produtos Comercializados
/
Controle de Qualidade
/
Padrões de Referência
/
Radiografia
/
Comportamento do Consumidor
Tipo de estudo:
Estudo diagnóstico
Idioma:
Chinês
Revista:
Chinese Journal of Medical Instrumentation
Ano de publicação:
2012
Tipo de documento:
Artigo