Practice and application of Alipay service in hospital / 中国医学装备

ABSTRACT

Objective: To implement the Alipay service based on internet technology, innovate the service mode of hospital, reduce the time of waiting for treatment in hospital, improve the medical experience, enhance mutual trust and build a harmonious relationship between doctors and patients. Methods: By using the Internet online and offline service, open the Alipay service window, doctor-patient interaction to create a hospital scene and reshape the patient-centered medical service process. Results:We establish a convenient and efficient platform for hospital patient interaction, in order to achieve hospital introduction, appointment registration, outpatient payment, take report, hospital deposit and satisfaction survey of the whole process of mobile medical model. Conclusion: The real-time data is investigated for treatment and the report documents are pushed in real-time through the Alipay service window. It helps to reduce the time of waiting for treatment in hospital, optimize the treatment process and improve the patient’s treatment experience.