Establishment and Implementation of Performance Management System in the Dispensing Department of Hospital / 中国药房

ABSTRACT

OBJECTIVE: To establish the performance management system in the dispensing department of hospital. METHODS: The quantified assessment criteria as well as the method of vertical and omnidirectional assessment were established, The result of assessment was closely related to the personal reward. The evaluation and feedback of performance management were strengthened. RESULTS & CONCLUSION: After the realization of performance management,the performance of both individuals and the dispensing department have been greatly enhanced. The performance quality is evidently improved, as well as the extent of satisfaction from patients, hospital staffs and people in charge.