Meta Analysis of Variables related to Emotional Labor of Hospital Nurses / 기본간호학회지

ABSTRACT

PURPOSE: The purpose of this study was to use meta-analysis to evaluate factors and variables related to the emotional labor of hospital nurses. METHODS: The study included variables obtained from 66 recently published studies, doctoral dissertations, and master's theses. RESULTS: The related variables were categorized into five factor groups internal character factor, nursing care related factor, environmental factor, emotional response, and job response. For the defensive variable, job related response (effect size [ES]=-.17), environment (ES=-.14), internal character (ES=-.08), nursing care (ES=-.06), and emotional response (ES=-.06) showed significant effect size among the five categorized variable groups. For the risk variable, internal character (ES=.44), emotional response (ES= .46), environment (ES=.27), job related response (ES=.27), and nursing care (ES=.19) showed significant effect size among the five categorized variable groups. CONCLUSION: The results of this study identified defensive and risk variables related to emotional labor of hospital nurses. Self-efficacy, social support, leaders' care, and communication are important factors for managing emotional labor of hospital nurses.