Patient satisfaction with peri-partum care at Bertha Gxowa district hospital, South Africa
Afr. j. prim. health care fam. med. (Online)
; 12(1): 1-8, 2020. tab
Article
in English
| AIM
| ID: biblio-1257731
Responsible library:
CG1.1
ABSTRACT
Background:
Patient satisfaction is one of the key outcome measures of healthcare services. Aim andSetting:
To explore factors that influence women's satisfaction with peri-partum care at Bertha Gxowa district hospital, South African primary care.Methods:
A cross-sectional study involving 260 women was conducted. A structured questionnaire collected information from participants on pain relief, health education provided by healthcare providers, privacy, cleanliness of the ward and their participation in decision-making about care received in the peri-partum period.Results:
Most respondents were co-habiting with their partners (100, 38%) and had completed only secondary school education (119, 46%). The average participant age was 27 years, with an average parity of two children. Most participants were satisfied with the privacy (218, 84%) and the general cleanliness of the wards (233, 90%). However, large proportions of women were dissatisfied with the information given to them by doctors (104, 55%) and nurses (89, 37%), and the rest were unsure. About 189 (73%) participants were dissatisfied with the extent of their participation in decision-making about their own care. The study had a caesarean rate of 53 (20%). Compared to normal vaginal delivery, participants who had caesarean section were significantly more likely to report being satisfied with pain relief during labour (p < 0.001).Conclusion:
The study findings showed varying levels of satisfaction with different aspects of peri-partum care and suggested the need for better pain relief during vaginal delivery, information sharing by doctors and patient emancipation for decision-making about their own care
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Index:
AIM (Africa)
Main subject:
Primary Health Care
/
Progressive Patient Care
/
South Africa
/
Patient Satisfaction
/
Family Practice
/
General Practice
/
Maternal Health
Type of study:
Observational study
/
Prognostic study
/
Qualitative research
Country/Region as subject:
Africa
Language:
English
Journal:
Afr. j. prim. health care fam. med. (Online)
Year:
2020
Type:
Article
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