ABSTRACT
This paper defined the main stakeholders of basic medical insurance mobile payment using the stakeholder theory, namely the government ( medical insurance bureaus, human resources and social insurance authorities, and healthcare regulators ), medical insurance agencies, pilot hospitals, medical workers, patients, and third-party social resources ( third-party payment entities, commercial insurers, web-based medical enterprises, and state-own financial institutions). SWOT analysis is used in analysis of stakeholders, to uncover the strength, weakness, opportunity and threats in advancing basic medical insurance mobile payment, thereby proposing how to guarantee the healthy and sustainable development of such mobile payment.
ABSTRACT
The community-friendly program " Online mobile payment of medical insurance" , launched by Guangzhou Municipal Medical Insurance Bureau, poses new challenges to hospital medical insurance management and information intelligence. To this end, the Second Affiliated Hospital of Guangzhou Medical University staged from January 2017 to March 2019 kept upgrading its IT system and built an intelligent monitoring system for medical insurance. These efforts prepared adequately for the medical insurance mobile payment, and explored a mode of medical insurance management, evolving from extensive management to standard and fine management.
ABSTRACT
The community-friendly program " Online mobile payment of medical insurance " , launched by Guangzhou Municipal Medical Insurance Bureau, poses new challenges to hospital medical insurance management and information intelligence. To this end, the Second Affiliated Hospital of Guangzhou Medical University staged from January 2017 to March 2019 kept upgrading its IT system and built an intelligent monitoring system for medical insurance. These efforts prepared adequately for the medical insurance mobile payment, and explored a mode of medical insurance management, evolving from extensive management to standard and fine management.
ABSTRACT
Mobile medical service for patients is realized through Alipay hospital service window based on the new medical insurance mobile payment platform.The paper introduces overall business architecture of the platform and payment procedure realizing scheme,platform implementation and offline procedure to adapt to the platform,realizing real-time payment,optimizing the procedure of outpatient medical treatment,improving patients' experiences of being treated and enhancing their satisfaction.
ABSTRACT
Objective: To implement the Alipay service based on internet technology, innovate the service mode of hospital, reduce the time of waiting for treatment in hospital, improve the medical experience, enhance mutual trust and build a harmonious relationship between doctors and patients. Methods: By using the Internet online and offline service, open the Alipay service window, doctor-patient interaction to create a hospital scene and reshape the patient-centered medical service process. Results:We establish a convenient and efficient platform for hospital patient interaction, in order to achieve hospital introduction, appointment registration, outpatient payment, take report, hospital deposit and satisfaction survey of the whole process of mobile medical model. Conclusion: The real-time data is investigated for treatment and the report documents are pushed in real-time through the Alipay service window. It helps to reduce the time of waiting for treatment in hospital, optimize the treatment process and improve the patient’s treatment experience.
ABSTRACT
Objective To learn the applications and patient experience of mobile payment technology as used in the hospital outpatient service.Methods 342 outpatients using mobile technology (APP)were chosen from the hospital information system for survey,and 300 outpatients registering in the conventional process were chosen as a control.Data of the doctor-seeing experiences of the two groups were analyzed statistically.Results Waiting queue reminder function is found with the highest patient usage among the three officially launched APPs,accounting for 83.6%.The appointment and cellphone payment functions exert the greatest impact on patient experience,boasting a patient satisfaction of 90%. All these functions can save totally one hour for an outpatient.Conclusions The mobile payment technology can significantly reduce outpatient waiting time,and improve outpatient experiences.Such technology therefore needs more promotions and connection with medical insurance system for the sake of outpatients.
ABSTRACT
Mobile phones have become the most important and integral part of today‟s lifestyle and mobile handset has become a widely recognized consumer artifact. Where the mobile phones have great and huge merits there are also demerits as well. There are also gender differences in mobile phone usage. The primary objective of this article is to show the effect of mobile phones on society and this article clearly show that the mobile phone has a huge effect on people and the way they interact with others.
ABSTRACT
Outpatient service constitutes a key part of hospital services.In an effort to optimize services plagued by the too long waiting time in registration,payment and drug dispensary,and the too short time in seeing doctors,Beijing Friendship Hospital introduced mobile Intemet technology into hospital outpatient services.Such measures as mobile payment,and realtime push of the information of patients waiting were adopted to help with outpatients waiting at home,minimize outpatients' movement,queuing and waiting.Simplified service process and higher service efficiency proved effective in winning higher outpatient satisfaction as a result.