Alcohol consumption and associated factors among customers in Local Beer bars in South Africa: a Cross-Sectional Study

Background:Present study total participants were 700 males and females included with different age group and different education level. Topics of discussion included typical drinking reasons- Daily Habitual, stress, emotions type/mood (happy/Sad), burden, and party and the drink type like only beer, only whisky/vodka/wine and both. Methods:The legal age of wine purchase in South Africa is 18 years and on. We have analysed the age groups 18-25, 26-45, and 45-65, with the interviews having the general questions regarding the reason of drinking. Preliminary bar visits were carried out in ten bars and restaurants to develop and identify any potential problems with the planned data collection protocols and to determine which specific reason were common in bar customers will emphasized during the main study. Bar and restaurant visits in the main study began in June 2021 and were completed in March 2022, bar visits were made from 3 p.m. to 10 p.m. on nights randomly. Results: The customers we studies having majority of males than female observed. In daily habitual is high in age of 26-45 41.57%, in stress high rate is in unemployed of 57.71%, in workload burden alcohol consumption is age group 26-45 of 51.71%, in Party criteria age group 57.85%, In Emotions type/mood (happy/Sad) alcohol consumption is in category unemployed of 83%. Conclusion: Support the need for additional research to develop effective prevention and intervention strategies to reduce high-risk alcohol

Customers-satisfaction-with-application-based-banking-an-empirical-study-of-udaipur-city

In the present era, Technology is affecting both qualitatively and quantitatively life of each and every one. The exponential growth of information technology has touched the lives of millions of people and introduced major changes in the worldwide economic and business atmosphere. The developments in the banking technology have speeded up the banking communication and transactions for clients via various apps of banking so keeping this in view this research has been conducted to study the customers' satisfaction with application based banking. The data has been collected from 300 customers with the help of semi structured questionnaire and it has been concluded that majority of customers were satisfied with application based banking services in Udaipur city

CUSTOMER SATISFACTION IN COMMERCIAL BANKS

The efficiency of a banking sector depends upon how best it can deliver services to its target customers. In order to survive in this competitive environment and provide continual customer satisfaction, the providers of banking services are now required to continually improve the quality of services. Customer satisfaction means something more than a happy customer; it is broadly used in commerce and business sector. The present study is intended to analyse the customer satisfaction in commercial banks in Idukki district.

Avaliação do conhecimento sobre produtos diet e light por funcionários e universitários de instituição de ensino superior / Evaluation of knowledge about diet and light products by university employees and university students

A busca por uma alimentação alternativa é, sem dúvida, uma realidade nos dias de hoje e com isso o consumo de alimentos diet e light vem sofrendo significativo aumento. O objetivo do presente trabalho foi verificar o conhecimento sobre os produtos diet e light, entre os funcionários e universitários de uma instituição particular de ensino superior em São José/SC. A pesquisa utilizou um delineamento transversal com caráter descritivo exploratório e a amostra foi constituída por 363 indivíduos de ambos os sexos, aplicada no primeiro semestre de 2016. Como instrumento de coleta foi adotado um questionário contendo perguntas estruturadas, abordando variáveis socioeconômicas e comportamentais. Os resultados indicam que a maioria é do sexo feminino; 60,6% afirmaram consumir produtos diet e light e 39,4% não consumir e o motivo mais citado para o consumo foi o intuito de ser mais saudável. Dos entrevistados 66,12% relataram saber a diferença entre diet e light, porém com respostas a definições incorretas. Dos alimentos mais consumidos, destaca-se o requeijão, seguido da barra de cereal. Conclui-se que, apesar da maioria ter afirmado saber a diferença entre estes produtos, muitos não sabem a verdadeira definição, possibilitando escolhas erradas que podem refletir na saúde do consumidor.

Dietary survey and nutritional evaluation of one meal among the four-star hotel customers in Nanjing city / 重庆医学

Objective To investigate the food intake of one meal of the hotel customers and evaluate it rationality ,then provide dietary suggestions .Methods Six hundreds hotel customers were investigated in 2 four‐star hotel and 2 five‐star hotel of Nanjing , who were selected with a stratified sampling method .Their 5 days diet were investigated and then the dietary intake ,the percentage of energy from protein ,fat and carbohydrate and the percentage of protein resource were calculated based on the food composition table .Results It was shown that the daily energy intake of one meal was appropriate among the surveyed hotel customers ,and the energy proportion from 3 major nutrients were not reasonable ,and the energy proportion from fat were higher than other 2 major nutrients ;the proportion from the source of good proteins was reasonable ,but the intake of protein was too much;the customers fell short on their daily serving of grains ,eggs ,beans and milk products and the intake of cooking oil and salt was excessive in diets . Their intake of fat ,protein ,retinol equivalent ,niacin ,vitamin E ,sodium and iron were too much .Instead ,they ate less ascorbic acid;only the intake of energy ,riboflavin and thiamine were appropriate .Conclusion The one meal dietary structure of hotel customers is not appropriate ,while nutrition collocation is not reasonable .It is necessary to promote nutrition and health education and some intervention measures must be taken .

Customers’ Satisfaction among Urban and Rural Public Health Clinics in State of Selangor, Malaysia

Health services are considered to be of good quality if customers’ expectations and perceptions are well balanced. Determinants confirming customers’ expectations will lead to satisfaction, while factors disconfirming it will result in customers’ dissatisfaction, reduced compliance to physicians’ treatment and deterioration in overall disease management. A cross-sectional comparative study was carried out from September till October 2008 to determine population satisfaction with health services provided by the public health clinics in Selangor. A total of 3840 respondents from the urban Health Clinics (HCs) and 4768 respondents from rural HCs were selected applying multi-stage random sampling from 54 HCs in nine districts from Selangor. Self-administrated questionnaires formulated by adopting SERVQUAL method based on modified five dimensions plus four dimensions of Clinics Corporation were used . Results showed the proportion of satisfaction among the population towards services provided by the public HCs was high at 86.1%. From X2 bivariate analysis; satisfied respondents were significantly from Indian and Chinese ethnic community more than the Malays, more among the less educated, the older age category (more than 33 years old) and males’ were slightly more satisfied than females. Patients who visited HCs more than three times were more satisfied than one time visitors. Occupation, marital status and HCs urban-rural locality were not significantly associated with customers’ satisfaction level. All dimensions showed high satisfaction level especially on treatment outcome, except on health care workers (HCWs) caring and professionalism domains. Working as a team was slightly higher in the urban areas compared to rural area. Overall, the SERVQUAL score of all dimensions were higher among the urban respondents albeit not significant. Clients’ perceptions were generally higher than expectations reflecting the high satisfactions among clients at 86.1%. Much improvement needs to be put into training HCWs to be more caring and adapting a professional attitude towards clients. Clients’ satisfactions in the urban and rural HCs were almost equal and did not reflect a decrease of health services priority in the rural areas.

Nivel de satisfacción del usuario en los consultorios externos de dermatología del Hospital Nacional Dos de Mayo: diciembre 2006 / Customer´s satisfaction of the outpatient dermatological service of the Dos de Mayo National Hospital: December 2006

OBJETIVO: Determinar el nivel de satisfacción de los pacientes con la atención médica recibida en los consultorios externos de Dermatología del Hospital Nacional Dos de Mayo (HNDM). MATERIAL Y MÉTODOS: Estudio descriptivo, transversal y observacional realizado en Diciembre del año 2006. Los pacientes fueron seleccionados mediante muestreo aleatorio sistemático. Se realizó una encuesta en la que se evaluó el nivel de satisfacción con la atención recibida en la consulta externa mediante una escala de Likert; cuando el paciente no se encontró satisfecho se interrogó por las razones de esto y se solicitó sugerencias para la mejora del servicio. RESULTADOS: Se entrevistó a 88 pacientes; la edad promedio fue de 34.8 mas o menos 15.1 años y el grupo etario atendido con mayor frecuencia se situó entre los 30 y 39 años. La mayor frecuencia de encuestados procedían de los distritos de San Juan de Lurigancho (17.0 por ciento) y La Victoria (9.1 por ciento). Al interrogarse por el nivel de satisfacción en los consultorios de Dermatología el 76.1 por ciento refirió que fue buena, 21.6 por ciento la consideró regular y 2.3 por ciento la consideró mala. La satisfacción del paciente se asoció significativamente con una buena información acerca de su enfermedad brindada por el médico (p=0.006). La insatisfacción se asoció a demora en la atención (p=0.001) y a la percepción que el médico atiende apurado (p=0.004). Los pacientes sugirieron para la mejora de la calidad de atención una sala de espera más amplia (15.9 por ciento), renovación del mobiliario de los consultorios (14.8 por ciento), atención médica rápida y temprana (5.7 por ciento). CONCLUSIONES: Existe un alto nivel de satisfacción del paciente con la atención médica recibida en consultorios externos de Dermatología del HNDM el cual se asocia a una buena información acerca de su enfermedad por parte del médico.

Aim: To determine the customer´s satisfaction in the Dermatology Service of the Dos de Mayo National Hospital. Material and methods: A descriptive and cross-sectional study which was carried out in December 2006. Patients were randomly selected. The level of customer´s satisfaction was evaluated by a Likert´s scale. If patient was not satisfied, they were asked for the reasons and suggestions to improve. Results: 88 people were enrolled in the study. 56.8 per cent was female and the average age was 38.8 more or less 15.1 years old and the main group of age was between 30-39 years. The greater frequency of patients was from San Juan de Lurigancho (17.0 per cent) and La Victoria (9.1 per cent). 76.1 per cent, 21.6 per cent and 2.3 per cent expressed a good, a regular and a bad grade of satisfaction, respectively. The customer´s satisfaction was significantly associated with a good information about their disease (p=0.006). The dissatisfaction was associated with a long wait time (p=0.001) and the appreciation of an inadequate attention time (p=0.004). The suggestion of patients for the improvement of the service were a big waiting area (15.9 per cent), renovation of furniture (14.8 per cent) and less wait time (5.7 per cent). Conclusions: There is a higher level of customer´s satisfaction in the outpatient dermatological service of the Dos de Mayo National Hospital that is associated whit good information about their diseases.

Análisis psicosocial de la relación comercial entre vendedores informales y sus consumidores: un estudio en las ciudades de Neiva y Cartagena sobre el comercio informal de café / Psychosocial analysis of the commercial relationship among informal sellers and their consumers: A study carried out in the cities of Neiva and Cartagena about the informal coffee commerce

La presente investigación tuvo como objetivo fundamental describir las relaciones sociales establecidas entre 60 vendedores informales de café y sus clientes en las ciudades de Neiva y Cartagena (Colombia), teniendo en cuenta la Teoría de Relaciones Sociales de Michael Argyle (1992). Los datos se obtuvieron mediante aproximaciones cualitativas y cuantitativas, con base en técnicas como observaciones, entrevistas y encuestas semiestructuradas. Los resultados indican que las unidades de análisis propuestas en la Teoría de Relaciones Sociales se pueden emplear para así comprender los procesos de interacción entre vendedores informales de café y sus clientes, tomando en cuenta que en cada encuentro se presenta: a) la presencia efectiva de dos actores que se reconocen; b) una asiduidad y permanencia en la interacción que puede ser registrada y cuantificada; c) la realización de una actividad de intercambio que reporta un resultado para cada uno de los actores; y d) un curso en tal interacción.

The primary objective of this research was to describe the social relationships established in 60 informal coffee sellers and their customers in the cities of Neiva and Cartagena (Colombia), taking as a base the Michael Argyle's Social Relations Theory (1992). Data were obtained through qualitative and quantitative approaches, under observations and semi-structured interviews and surveys techniques. Results indicate that the analysis units proposed in the Social Relations Theory can be used to understand the relationship among informal coffee vendors and their customers, taking into account that in each meeting or interaction among them there is a) the effective presence of two actors that know each other; b) a frequency and a permanence in the interaction that can be registered and quantified; c) an exchange activity that reports a result for each one of the actors; and d) a course in such interaction.

A Case Study on Restaurant Online Coupon Redemption Behavior of Resting Customers / 대한지역사회영양학회지

The purposes this study were to a) analyze the revisiting ratio of resting customers after issuing online coupons, b) compare the characteristics of coupon redemption customers with non-redemption customers. For this study, the customers of M restaurant who did not revisit during the last 8 months were classified as 'resting customers', totaling 4,052 customers. The online coupons, valid for 9 months, were sent via e-mail to those customers. After that, the data collected from those who redeemed the coupon in September 2006 was utilized. As a result of sending the coupon to 4,052 resting customers, 1,288 customers redeemed the coupon during the study period, showing relatively high redemption ratio (31.6%). The average check of customers with the online coupon was decreased by 22% compared with customers without the coupon, but the party size remained almost the same, 2.6 customers, and also the redemption ratio was increasing as the expiration date of the coupon was approaching. The redemption ratio of female (35.3%) was much higher than male (19.2%), representing higher redemption possibility of the female customers by issuing the coupon. The redemption ratio of the twenties (69.1%) was obviously higher than other age groups. Also, the non-redemption ratio of other groups except the twenties was higher than the redemption ratio. The redemption ratio of low-educated was higher, under college degree (58.6%), college degree (35.4%), and over college degree (16.6%). Following the result of the average visiting frequency of redemption customers during last the 8 months was 4.2, the frequency of non-redemption customers was 9.8. The total average visiting of non-redemption customer was 10.5, and that of redemption customers was 8.6. Customers who visited the restaurant less frequently in the past have higher possibility to revisit after receiving the coupon

Foodservice Employees'Awareness and Performance in Sanitation and Customers' Satisfaction with Sanitation at Large-Sized Restaurants

The purpose of this study was to investigate the foodservice employees' awareness and performance in sanitation and customers' satisfaction with sanitation in large sized restaurants in Korea. Sanitation inspections were carried out in 200 large Korean, Western, Chinese, and Japanese style restaurants, and in buffet-style restaurants in Daegu and Gyeongbuk province. Foodservice employees' awareness of sanitation and customers' satisfaction with sanitation were investigated by interviewing 317 foodservice employees and 205 customers. Results of the inspection of restaurants showed low performance in food handling, employees' hygiene (hygienic) practices, and in cleaning food processing equipment. Scores of the foodservice employees' awareness in Chinese style restaurants were significantly lower than scores of workers in western restaurants. Foodservice employees had low awareness of sanitation procedures used for food storage and cleaning of equipment in Korean, Chinese, and Japanese style restaurants. Foodservice employees had low awareness of equipment cleaning, inspection and food distribution in western style restaurants; and of equipment cleaning and food handling in buffet-style restaurants. Foodservice employees at all restaurants had the lowest performance in terms of HACCP. This shows that HACCP application and recording have not yet been properly carried out at restaurants in Korea. Foodservice employees had low performance scores in food handling, vegetable disinfection and disinfection after hand washing. Research on customers' satisfaction with sanitation revealed a low rating of kitchens and foodservice employees at all restaurants. Customers had low satisfaction with servers and kitchen environments in Korean style restaurants; with food, tableware, utensils and servers in western style restaurants; with food and kitchen environments in Chinese style restaurants; with servers, tableware, and utensils in Japanese style restaurants; and with kitchen environments and servers in buffetstyle restaurants. Therefore, cleanliness of kitchen facilities and equipment, and hygienic food handling procedures by workers in restaurants are urgently needed.

Survey of the Self-medication Behavior with Antibacterial Agents Among Pharmacy Customers / 药物流行病学杂志

Objective:To investigate the status of self-medication with antibacterial agents among customers in pharmacies.Method:A cross-sectional study was chosen to collect information.Questionnaires were filled out and handed in on the spot by interviewees who bought drugs in pharmacies.Result:The percent of self-medication with antibacterial agents in a recent month among the total users was 67.6%.Higher prevalence of self-medication with antibacterial agents was observed in the groups of low levels of education,housewives,non-incumbents and chronic sufferers,who used them mainly to treat their common colds.Antibacterial agents that interviewees used most frequently were penicillins(44.5%) and macrolides(30.5%).Conclusion:The prevalence of self-medication with antibacterial agents was high among pharmacy customers and presented an irrational use of drugs.Some measures should be adopted to decrease the behavior of self-medication with antibacterial agents and purchase without prescription and ensure the rational drug use.

Characteristics and Influencing Factors of Customers' Demands in Drugstore / 中国药房

OBJECTIVE:To give advice for drugstores on how to meet customers' demands effectively and build core competitive power in China.METHODS:The characteristics of customers' demands were put forward from customers' point of view.The factors influencing customers' demands were analyzed as well.RESULTS&CONCLUSIONS:Customers' demands in drugstores are characterized by passivity,compulsion,urgency,target-orientation etc;customers' demands are influenced by price,income,time variation and customers' personalities;only if drugstores are aware of the characteristics of customers' demands and bring controllable factors influencing customers' demands under control can they achieve the dual goals of establishing core competitive power meanwhile satisfying customers' demands.

Significance of Customers' Demand-Driven in the Management of Drug Supply Chain / 中国药房

OBJECTIVE:To facilitate a high performance operation of drug supply chain so as to provide satisfactory service for patients,the common terminal customers.METHODS:The principle of customer demand driven in drug supply chain and the significance of customer demand driven in drug supply chain management as well as the role hospitals played in the practice of the customer demand driven-based drug supply chain management were analyzed and qualitatively described.RESULTS & CONCLUSIONS:In the environment of buyers' market of drugs,as the terminal customers' envoy plenipotentiary and the best valuable clients in the drug market,hospitals play a key role in back driving drug supply chain's high performance operation.