ABSTRACT
El presente artículo analiza las continuidades y discontinuidades que se producen entre la investigación, la planificación de medios y la construcción de las representaciones sobre los mayores en la publicidad española. El estudio, centrado en los anuncios sobre envejecimiento, mayores y salud, se ha implementado desde una triangulación metodológica que incluye técnicas como el análisis del discurso, la encuesta y la revisión de literatura sobre segmentación publicitaria. Las conclusiones apuntan a una restricción de las representaciones puestas en juego en los anuncios respecto a la diversidad planteada por los profesionales y en la literatura científica. Se plantea el reto de superar las visiones excesivamente individualistas del mayor y de la gestión de su salud, al tiempo que emerge como alternativa la concepción de la salud como un espacio simbólico de conflicto y negociación.(AU)
The article analyzes the continuities and descontinuities that occur between research, media planning and the construction of representations of senior citizens in Spanish advertising. The study, centered on advertisements about aging, senior citizens and health, employed a methodological triangulation that included techniques like discourse analysis, research, and a literature review on segmentation in advertising. The conclusions point to a limitation of the representations called into play in advertisements regarding the diversity established by professionals and in the scientific literature. It is necessary to face the challenge of overcoming the excessively individualistic views of the elderly and of the management of their health. At the same time, the conception of health as a symbolic space of conflict and negotiation emerges as an alternative..(AU)
O presente artigo analisa as continuidades e descontinuidades que ocorrem entre a pesquisa, o planejamento de mídia e a construção das representações dos idosos na publicidade espanhola. O estudo, centrado nos anúncios sobre envelhecimento, idosos e saúde, foi implementado a partir de uma triangulação metodológica que incluiu técnicas como a análise do discurso, a pesquisa e a revisão de literatura sobre segmentação publicitária. As conclusões apontam para uma limitação das representações postas em jogo nos anúncios a respeito da diversidade estabelecida pelos profissionais e na literatura científica. Constitui-se o desafio de superar as visões excessivamente individualistas sobre o idoso e da gestão de sua saúde, ao tempo que emerge como alternativa a concepção da saúde como um espaço simbólico de conflito e negociação..(AU)
Subject(s)
Humans , Aged , Marketing of Health Services/organization & administration , Advertising/methods , Spain , Review Literature as TopicABSTRACT
The health care has evolved over the centuries from a theocentric model to a model centered on man, environment and society. The process of neoliberal globalization has changed the relationship between the components of the health system and population. The active participation of organizations such as the World Trade Organization, the International Monetary Fund and the World Bank by the techno-medical industrial complex tends to make the health care in a model focused on economy. This, impacts negatively on all components in the process of health care and have an adverse effect on the humanized care. The analysis of each sector in particular and their interactions shows the effects of this change. Alternatives are proposed for each sector to contribute to a model of care focused on the patient, their family and the social environment.
Subject(s)
Child , Humans , Marketing of Health Services , Patient-Centered Care , Marketing of Health Services/organization & administration , Patient-Centered Care/organization & administrationABSTRACT
A sociedade de serviços e o segmento em saúde têm progredido além do conhecimento inerente à área, do expertise da administração e do marketing e, portanto, estão cada vez mais exigentes. O objetivo de Marketing e Gestão Estratégica de Serviços em Saúde, totalmente estruturado e redigido para manter uma interatividade com o leitor, é atender às diferentes deficiências e carências do mercado de serviços, focado na área de saúde e segmentado, em especial, no mercado hospitalar. Dessa maneira, este livro pretende situar o profissional de saúde em um contexto que o ajude a visualizar a necessidade e, posteriormente, a utilização de ferramentas e estratégias de administração e marketing na área de saúde, com o intuito de melhorar as relações do mercado de saúde com o seu respectivo mercado consumidor.
Subject(s)
Hospital Administration/history , Health Services Administration , Marketing of Health Services/organization & administration , Management Audit/organization & administration , Hospital Information Systems/organization & administrationABSTRACT
Background: The implementation of the marketing strategies in public hospitals provides management advantages and improves the relationship between customers and staff. Aim: To analyze the application of marketing strategies in a public hospital, from the perspective of the staff. Material and methods: A structured survey that asked about perceptions in 50 items about communication between personnel and customers/users, customer satisfaction, participation in the development of new policies and incentives for efficiency was applied to a stratified sample of the staff. Factorial and regression analyses were performed to define the impact of marketing strategies on the degree of preoccupation and orientation of the organization towards the satisfaction of customer needs. Results: The survey was applied to 74 males and 122 females. The survey showed that the orientation of the hospital towards the satisfaction of its beneficiaries basically depends on the generation of an organizational culture oriented towards them and the implementation of adequate policies in staff management and quality of service. These basic aspects can be accompanied with practices associated to the new marketing approaches such as a market orientation, customer orientation and relational marketing. All these factors presented positive and significant relations. Conclusions: New marketing strategies should be applied, to achieve an efficient and customer oriented hospital management.
Subject(s)
Female , Humans , Male , Attitude of Health Personnel , Hospitals, Public/organization & administration , Marketing of Health Services/organization & administration , Personnel, Hospital , Analysis of Variance , Chile , Hospitals, Public/standards , Hospitals, Public/statistics & numerical data , Marketing of Health Services/standards , Marketing of Health Services/statistics & numerical data , Organizational Culture , Planning Techniques , Surveys and Questionnaires , Regression AnalysisABSTRACT
Revisäo bibliográfica sobre a diferenciaçäo como ferramenta na busca da vantagem competitiva, gerando um melhor posicionamento da empresa em seu mercado frente a seus clientes e concorrentes. Apresentam conceitos de estratégia competitiva e abordagens da diferenciaçäo e sustentabilidade de uma vantagem competitiva. Analisa divergências históricas concernentes ao termo diferenciaçäo. Através do estudo do caso Interamericana e OMINT Assistencial, verifica a adoçäo da diferenciaçäo como estratégia para alcançar a vantagem competitiva junto ao mercado de produtos de saúde