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@#Introduction: The number of inpatient visiting the Bhayangkara Level III Hospital in Kendari City in 2016 was 2322 people, in 2017 there were 3611 people, in 2018 there were 3488 people and from January to November 2019 there were 4243 people. Methods: This research uses descriptive analysis method with a quantitative approach. This research is a case study of the service quality of the Bhayangkara Level III Kendari Hospital. In this study, the sample was taken using simple random sampling technique, in which each element was selected randomly. Results: There are 25 customer requirements for services in the Inpatient Installation of Bhayangkara Hospital, Kendari City which can be categorized into 8 dimensions of service quality according to Brown with priority order based on the level of importance (Tke), namely: 1) Safety Dimensions (98.6%); 2) Dimensions of Interpersonal Relations (98.6%); 3) Dimensions of Continuity (97.1%); 4) Dimension of Effectiveness (97.1%); 5) Efficiency Dimension (97.1%); 6) Dimension of Convenience (97.1%); 7) Dimensions of Access to Services (92.9%) and 8) Dimensions of Officer Competence (92.9%). Conclusion: According to the results of this research it is found that nurses did not take special time to communicate with patients. The officers were warm to patients, doctors always heard complaints and stories of patients, pharmacy officers always prayed for patients to get well soon.
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OBJECTIVE: Despite of increasing number of websites for health information, there have been few studies on the issues of enhancing the service quality of health information websites. In this article, we examine and identify the key service attributes of the websites for health information, thereby providing a direction to improve the website service quality. METHODS: The research takes three steps to identify customers' requirements for health information websites. Starting from a comprehensive literature review and brainstorming, we narrow down the possible candidates of key service attributes as going through the steps. Lastly, conducted is an extensive customer survey followed by multivariate statistical analyses such as reliability tests, principal component analysis, discriminant analysis, etc. RESULTS: Based on 250 questionnaires completed through the online survey, derived are 9 key service attributes for efficient operations of healthcare websites. These include reliability, information transparency, customer care, capability, publicity, ease-of-use, security and integrity, responsiveness, and elucidation. CONCLUSION: The research results presented in the paper will provide an efficient way of operating healthcare websites. Moreover, the insights from the study will be a good stepping? stone toward a marketing strategy for the website providers under a fierce competition.