Factores explicativos de la preferencia y uso de la administración electrónica en España / Fatores explicativos da preferência e uso da administração eletrônica na Espanha / Explanatory factors of the preference and use of electronic administration in Spain

Resumen En la actualidad, muchos gobiernos ofrecen a sus ciudadanos servicios públicos a través de internet (administración electrónica). En este trabajo se analizan tres factores que podrían explicar el uso de la administración electrónica: perfil sociodemográfico de los ciudadanos, niveles de calidad de los servicios públicos ofrecidos por ese medio y grado de satisfacción de los ciudadanos con esos servicios. Los resultados ponen de manifiesto que los ciudadanos que prefieren utilizar internet como medio de contacto o que utilizan la administración electrónica se caracterizan por ser personas jóvenes, con estudios universitarios o estudiantes. En cambio, las personas que no utilizan la administración electrónica o que prefieren el canal presencial son mayoritariamente personas mayores con estudios primarios. En segundo lugar, a pesar de que los ciudadanos perciban una alta calidad y tengan un alto grado de satisfacción con esos servicios públicos, esto no resulta en altas tasas de uso de la administración electrónica. Por último, para incrementar el uso de la administración electrónica es primordial la utilización de interfaces sencillas, intuitivas y fáciles de usar por cualquier persona, especialmente por personas mayores y con estudios primarios.

Resumo Atualmente, muitos governos oferecem aos seus cidadãos serviços públicos por meio da internet (governo eletrônico). Este artigo analisa três fatores que poderiam explicar o uso do governo eletrônico: perfil sociodemográfico dos cidadãos, níveis de qualidade dos serviços públicos oferecidos por esse meio e grau de satisfação dos cidadãos com esses serviços. Os resultados mostram que os cidadãos que preferem usar a internet como meio de contato ou que usam o governo eletrônico são caracterizados por serem jovens, com estudos universitários ou estudantes. Por outro lado, aquelas pessoas que não usam administração eletrônica ou que preferem o canal face a face são, em sua maioria, pessoas idosas com educação primária. Em segundo lugar, embora os cidadãos percebam uma alta qualidade e tenham um alto grau de satisfação com esses serviços públicos, isso não se traduz em altas taxas de uso de governo eletrônico. Finalmente, a fim de aumentar o uso da administração eletrônica, o uso de interfaces simples, intuitivas e de fácil utilização é essencial, especialmente para os idosos e com o ensino primário.

Abstract Currently, many governments offer their citizens public services through the internet (eGovernment). This article analyzes three factors that could explain the use of eGovernment: sociodemographic profile of citizens, levels of quality of public services offered in this way, and the degree of citizen satisfaction with these services. The results show that citizens who prefer to use the internet as a means of contact or who use eGovernment are characterized as being young people, undergraduate students or with a university degree. On the other hand, those who do not use electronic administration or who prefer the face-to-face channel are mostly elderly people or those with basic education. Secondly, although citizens perceive a high quality and have a high degree of satisfaction with these public services, this does not translate into high rates of use of eGovernment. Finally, increasing the use of electronic administration implies in using simple, intuitive and user-friendly interfaces, especially targeting the elderly and those with basic education.

Conception and validation of the Behavioral Intentions Scale of Organizational Citizenship (BISOC)

Abstract This study aimed to construct and validate the Behavioral Intentions of Organizational Citizenship Scale (BISOC). Organizational citizenship consists of measures of voluntary behaviors, which are beneficial to organizations and are not explicit in employment contracts. To investigate the psychometric properties of BISOC, we selected 767 employees in different cities from the states of Bahia and Pernambuco (Brazil). The validation procedures adopted, which used techniques from both Classical Test Theory and Item Response Theory, showed that the BISOC has a unidimensional structure. From the initial set of 42 items, 35 items met the validation criteria. By presenting suitable psychometric parameters, BISOC is the first measure of organizational citizenship behaviors developed and validated to assess behavioral intentions. (AU)

Examining Antecedents and Consequences of Gambling Passion: The Case of Gambling on Horse Races

OBJECTIVE: This study investigated the antecedents and consequences of gambling passion using structural equation modeling to examine relationships among gambling motivation, passion, emotion, and behavioral intentions in the horse racing industry. METHODS: An onsite survey was conducted with 447 patrons at a horseracing park in South Korea. A confirmatory factor analysis showed that the Gambling Passion Scale was valid and reliable, resulting in two sub-scales: obsessive passion (OP) and harmonious passion (HP). RESULTS: Study results indicated that extrinsic motivation influenced OP whereas intrinsic motivation significantly affected HP. Furthermore, OP was correlated with negative emotion, whereas HP was related to positive emotion. Gamblers' satisfaction was found to be influenced positively by positive emotion and negatively by negative emotion. Finally, satisfaction appeared to affect gamblers' behavioral intentions. CONCLUSION: Study results echoed the notion of distinct and separate gambling motivations and passions among horse racing gamblers. Furthermore, results identified specific areas to which horse racing operators or policy makers should pay special attention in developing effective marketing strategies to promote responsible gambling.

Empirical study of the impact of patients' trust on health outcomes / 中华医院管理杂志

Objective To identify the relationship between patients' trust and their health outcomes and verify the mediator role played by patients' behavioral intention in affecting the health outcomes.MethodsThe 24-item patients' trust evaluation scale customized based on QOC improvement was called into play to measure the extent of trust of 727 inpatients at two tertiary hospitals and 20community hospitals in Shanghai.The patients' behavioral intention scale,life quality scale and patients'clinical effect general scale helped reveal the patients' behavior tendency on their health.RestltsIt is found that patients' trust affects their health outcomes.Furthermore,such trust plays partial mediator role on patients' life quality,and a complete mediator role in affecting the clinical effect.Conclusion Improvement of patients' behavior can result in better health outcomes.For doctors,better trust from the patients can affect patients' behavioral intention,encourage doctor-patient communication and therapy plans for better health outcomes in the end.

Service quality, satisfaction, and behavioral intention in home delivered meals program

This study was conducted to evaluate recipients' perception of service quality, satisfaction, and behavioral intention in home delivered meals program in the US. Out of 398 questionnaires, 265 (66.6%) were collected, and 209 questionnaires (52.5%) were used for the statistical analysis. A Confirmatory Factor Analysis (CFA) with a maximum likelihood was first conducted to estimate the measurement model by verifying the underlying structure of constructs. The level of internal consistency in each construct was acceptable, with Cronbach's alpha estimates ranging from 0.7 to 0.94. All of the composite reliabilities of the constructs were over the cutoff value of 0.50, ensuring adequate internal consistency of multiple items for each construct. As a second step, a Meals-On-Wheels (MOW) recipient perception model was estimated. The model's fit as indicated by these indexes was satisfactory and path coefficients were analyzed. Two paths between (1) volunteer issues and behavioral intention and (2) responsiveness and behavioral intention were not significant. The path for predicting a positive relationship between food quality and satisfaction was supported. The results show that having high food quality may create recipient satisfaction. The findings suggest that food quality and responsiveness are significant predictors of positive satisfaction. Moreover, satisfied recipients have positive behavioral intention toward MOW programs.

Intenção de permanência na organização: um constituinte ou consequente do comprometimento organizacional? / Intention to stay: a component or an outcome of organizational commitment?

O desejo de permanecer na organização tem sido considerado ora um componente constituinte, ora um consequente do comprometimento organizacional. A presente pesquisa teve como objetivo testar a influência de variáveis atitudinais (bases afetiva e instrumental) e das intenções comportamentais de comprometimento organizacional sobre intenções de permanência na organização. Para testar as relações entre as variáveis da pesquisa foram selecionados 1.869 trabalhadores das regiões norte, nordeste e sul do Brasil, que responderam a um questionário com itens fechados. Os dados foram analisados utilizando-se procedimentos de regressão múltipla e modelagem de equações estruturais. Os resultados apontaram que: a) a medida de intenções de permanência na organização não pode ser predita significantemente por nenhuma das variáveis que compõem a base instrumental; b) a variável que prediz mais fortemente permanência é a base afetiva; e c) as intenções comportamentais de permanência na organização não são constituintes do comprometimento organizacional.

The desire to remain in the organization has been considered either as a component of organizational commitment or its outcome. This research aimed to test the influence of both traditional attitudinal variables (affective and continuance basis) and the behavioral intentions to organizational commitment variable on the intention to stay. To test the relationships between these variables, we selected 1,869 workers in the north, northeast and southern Brazil, who filled out a questionnaire. The data were analyzed using multiple regression procedures and structural equation modeling. The results showed that: a) None of the variables constituting the continuance basis predict significantly the measure of intentions to stay, b) Affective basis is the strongest variable predicting the intentions to stay, and c) Behavioral intentions to remain in the organization is not an organizational commitment component.

Propriedades psicométricas da Escala de Intenções Comportamentais de Permanência na Organização (EICPO) / Psychometric properties of Behavioral Intentions to Remaining with the Organization Scale (BIROS)

Um elevado nível de rotatividade (turnover) dos trabalhadores gera custos de recrutamento, treinamento e desenvolvimento. Diferentes modelos teóricos foram desenvolvidos para explicar o turnover, e várias medidas atitudinais de intenções de permanência ou saída da organização foram criadas para buscar predizer o fenômeno. Em face da carência de instrumentos de base comportamental para o estudo do turnover, o presente trabalho teve por objetivo desenvolver e validar a Escala de Intenções Comportamentais de Permanência na Organização (EICPO). Para o conhecimento das propriedades psicométricas da EICPO foram selecionados 1.693 trabalhadores das regiões Norte, Nordeste e Sul do Brasil. Dos (oito) itens iniciais, (sete) itens atenderam aos critérios de validação. A EICPO é a primeira medida desenvolvida e validada para avaliar intenções comportamentais de permanência na organização. (AU)

A high level of organizational turnover generates costs of recruitment, training and development. Several theoretical models were designed to explain organizational turnover, and many attitudinal measures of intentions to stay or leave an organization were created in order to predict the phenomenon. Considering the lack of behavior-based instruments to measure turnover, this work aimed to develop and validate the Behavioral Intentions of Remaining with the Organization Scale (BIROS). To better understand the psychometric properties of BIROS, we selected 1,693 workers in the north, northeast and southern Brazil. From eight initial items, seven items met the validation criteria. BIROS is the first developed and validated measure to assess behavioral intentions to stay in an organization. (AU)

Construção, desenvolvimento e validação da Escala de Intenções Comportamentais de Comprometimento Organizacional (EICCO) / Conception, development and validation of Behavioral Itentions of Organizational Commitment Scale (BIOCS)

Tendo em vista a inexistência de uma medida para avaliação do comprometimento organizacional que integre as perspectivas atitudinal e comportamental, o presente trabalho buscou desenvolver e validar a Escala de Intenções Comportamentais de Comprometimento Organizacional (EICCO). A EICCO busca avaliar a relação entre atitudes e comportamentos pelo estudo das intenções comportamentais. Para o conhecimento das propriedades psicométricas da EICCO foram selecionados, utilizando-se amostragem por julgamento, 1.693 trabalhadores das regiões Norte, Nordeste e Sul do Brasil. Os procedimentos de validação adotados com o uso de técnicas da Teoria Clássica dos Testes e da Teoria de Resposta ao Item demonstraram que a EICCO possui uma estrutural fatorial unidimensional. Dos 22 itens iniciais, 20 itens atenderam aos critérios de validação. Ao apresentar parâmetros psicométricos satisfatórios, a EICCO é a primeira medida sobre comprometimento organizacional desenvolvida e validada para a avaliação de intenções comportamentais.

Considering the lack of an organizational commitment measure able to integrate the attitudinal and behavioral perspectives, this study aimed to develop and validate the Behavioral Intentions of Organizational Commitment Scale (BIOCS). BIOCS intends to evaluate the relationship between attitudes and behaviors by studying the behavioral intentions. To better understand the psychometric properties of BIOCS, we selected 1,693 workers in the north, northeast and southern Brazil. Validation procedures adopted by using techniques of both Classical Test Theory and Item Response Theory show BIOCS has a unidimensional structure. From 22 initial items, 20 items met the validation criteria. By presenting suitable psychometric parameters, BIOCS is the first measure of organizational commitment developed and validated to assess behavioral intentions.

Intenções comportamentais de comprometimento organizacional: um estudo de caso / Behavioral intentions of organizational commitmint: a case study

O artigo aborda o comprometimento organizacional a partir de uma nova medida de atitudes e comportamentos, a Escala de Intenções Comportamentais de Comprometimento Organizacional (EICCO), que se baseia em intenções comportamentais. A pesquisa teve um universo de 124 pessoas, com dados coletados por meio de questionários, dos quais 47 devidamente preenchidos e devolvidos. Foram analisadas as intensidades do comprometimento do indivíduo com a organização e a justificativa das decisões tomadas, considerando o peso das bases afetivas e instrumentais. A pesquisa foi realizada em uma empresa do ramo de informática de Belo Horizonte. Os resultados indicaram que os funcionários da empresa pesquisada apresentam alta intensidade de comprometimento.

This article discusses the organizational commitment from a new attitude behavioral scale - the scale of behavioral intention of the commitment toward the organization - EICCO. This scale is based on the behavioral intention. The universe of the research is composed by 124 individuals. The data collection was carried out through questionnaire, 47 of these questionnaires were properly filled out and returned. The intensities related to the individual commitment toward the organization were analyzed and the justification of the decisions made considering the weight of the instrumental and the affectionate basis. The research was carried out in an enterprise in the it field located in Belo Horizonte - MG. The results point out that the employees of the organization studied show high level of commitment.