Psychosocial risks related to the organization of outpatient nursing work / Riesgos psicosociales relacionados con la organización del trabajo de enfermería ambulatoria / Riscos psicossociais relacionados à organização do trabalho da enfermagem ambulatorial

ABSTRACT Objective: to analyze the psychosocial risks related to the organization of nursing work in outpatient clinics of university hospitals. Method: cross-sectional epidemiological study developed in 11 outpatient units linked to the three public universities of the city of Rio de Janeiro, Brazil. Participants were 388 nursing professionals who worked in patient care at the time of the research. Data were collected from July to December 2018, using a self-applicable instrument. A questionnaire was used for sociodemographic, occupational and health characterization, and the Work Organization Scale. The bivariate analyses were performed using the odds ratio (OR), with a confidence interval of 95%, significance level of 5%. Results: the organization of nursing work received an assessment of medium psychosocial risk by the professionals participating in the research, demanding interventions in the short and medium term. There was no association between sociodemographic, occupational and health characteristics and the organization of outpatient work. Conclusion: interventional measures should be performed in the psychosocial risk factors presented in this research, with a view to improving the work environment, so that the importance of maintaining satisfactory material conditions is considered, as well as the adequate quantity of human resources. In addition, it aims to expand the spaces of nursing participation in decision-making, strengthening its autonomy as a profession.

RESUMEN Objetivo: analizar los riesgos psicosociales relacionados con la organización del trabajo de enfermería en las consultas externas de los hospitales universitarios. Método: estudio epidemiológico transversal desarrollado en 11 unidades ambulatorias vinculadas a las tres universidades públicas de la ciudad de Río de Janeiro, Brasil. Los participantes fueron 388 profesionales de enfermería que trabajaban en la atención al paciente en el momento de la investigación. Los datos se recolectaron de julio a diciembre de 2018, utilizando un instrumento autoaplicable. Se utilizó un cuestionario para la caracterización sociodemográfica, ocupacional y de salud, y la Escala de Organización del Trabajo. Los análisis bivariados se realizaron utilizando el odds ratio (OR), con un intervalo de confianza del 95%, nivel de significancia del 5%. Resultados: la organización del trabajo de enfermería recibió una evaluación del riesgo medio psicosocial por parte de los profesionales participantes en la investigación, exigiendo intervenciones en el corto y mediano plazo. No hubo asociación entre las características sociodemográficas, ocupacionales y de salud y la organización del trabajo ambulatório. Conclusión: se deben realizar medidas de intervención en los factores de riesgo psicosocial presentados en esta investigación, con miras a mejorar el clima laboral, a fin de considerar la importancia de mantener condiciones materiales satisfactorias, así como la cantidad adecuada de recursos humanos. Además, se busca ampliar los espacios de participación de la enfermería en la toma de decisiones, fortaleciendo su autonomía como profesión.

RESUMO Objetivo: analisar os riscos psicossociais relacionados à organização do trabalho de enfermagem em ambulatórios de hospitais universitários. Método: estudo epidemiológico transversal desenvolvido em 11 unidades ambulatoriais vinculadas às três universidades públicas do município do Rio de Janeiro, Brasil. Participaram 388 trabalhadores de enfermagem, que atuavam na assistência à época da pesquisa. A coleta de dados foi realizada no período de julho a dezembro de 2018, por meio de um instrumento autoaplicável. Utilizou-se um questionário para caracterização sociodemográfica, ocupacional e de saúde, e a Escala de Organização do Trabalho. As análises bivariadas foram realizadas utilizando a razão de chances, odds ratio (OR), com intervalo de confiança de 95%, nível de significância de 5%. Resultados: a organização do trabalho de enfermagem recebeu avaliação de risco psicossocial médio pelos profissionais participantes da pesquisa, demandando intervenções a curto e médio prazo. Não houve associação entre as características sociodemográficas, ocupacionais e de saúde e a organização do trabalho ambulatorial. Conclusão: medidas interventivas devem ser realizadas nos fatores de risco psicossocial apresentados nesta pesquisa, na perspectiva de melhorar o ambiente de trabalho, de forma que se considere a importância da manutenção de condições materiais satisfatórias, bem como o quantitativo adequado de recursos humanos. Além disso, visa-se ampliar os espaços de participação da enfermagem na tomada de decisão, fortalecendo sua autonomia enquanto profissão.

Asociación entre los niveles de NO, NO2, SO2, O3, CH4 en el aire y las tasas de hospitalización del Hospital Adriana Cousiño de Quintero durante los años 2012 al 2018 / Association between levels of NO, NO2, SO2, O3, CH4 in the air and hospitalization rates at Hospital Adriana Cousiño de Quintero during the years 2012 to 2018

En el sector de Quintero, desde los últimos 50 años han existido diversos hitos relacionados con la contaminación medioambiental. Iniciando con la instauración de la termoeléctrica "Ventanas" en 1950, Chilectra en 1958. En el año 1993 el ministerio de Agricultura de Chile declaró a Puchuncaví y Quintero como una "zona saturada de contaminación" por dióxido de azufre (SO2) y material particulado (MP10). En el año 2011, 135 trabajadores del complejo Ventana fallecieron producto del cáncer. Durante el 2014 hubo un derrame de petróleo en la Bahía de Quintero, 2015 un informe del Instituto de Fomento Pesquero (IFOP) arrojó cifras de arsénico que superan 23 veces la norma establecida por el Código Sanitario de Alimentos. Frente a dicho escenario, se hace evidente la necesidad de comprender cómo es la situación de los pobladores de dichas comunas. La presente investigación busca asociar los niveles de contaminación de las comuna de Quintero y el número de hospitalizaciones durante los años 2012 hasta el 2018.

In Quintero, since the last 50 years there have been various milestones related to environmental pollution. Starting with the installation of the "Ventanas" thermoelectric plant in 1950, Chilectra in 1958. In 1993, the Chilean Ministry of Agriculture declared Puchuncaví and Quintero as a "zone saturated with contamination" by sulfur dioxide (SO2) and particulate matter (MP10). In 2011, 135 workers at the Ventana complex died of cancer. During 2014 an oil spill emerged in Quintero Bay, 2015 a report by the Institute for Fisheries Development (IFOP) showed arsenic figures that exceed 23 times the norm established by the Sanitary Food Code. Faced with this scenario, the need to understand what the situation of the residents of said communes is like is evident. The present investigation seeks to associate the levels of contamination of the commun of Quintero and the number of hospitalizations during the years 2012 to 2018.

Modelo ambulatorial de atendimento de nódulo de tireoide / Ambulatory care model thyroid nodule

A prevalência de detecção de nódulos na tireoide através da palpação é de aproximadamente 5%. Essa prevalência sobe para 19 a 67% quando utilizada a avaliação ecográfica. A importância da avaliação clínica dessa entidade está na necessidade de diagnosticar o câncer de tireoide que ocorre em 5 a 10% dos casos. O relato descreve o perfil dos atendimentos realizados no ambulatório de nódulos de tireoide do Hospital Municipal Dr. Mário Gatti no período de 01/05/17 a 27/07/18 de pacientes que tiveram diagnóstico ultrassonográfico de nódulo de tireoide e realizaram punção aspirativa por agulha fina, a fim de inferir a respeito da capacidade de resolutividade do ambulatório interdisciplinar (endocrinologia e cirurgia de cabeça e pescoço) no diagnóstico e tratamento do câncer de tireoide. A organização do ambulatório com atendimento integral e por equipe multidisciplinar, possibilita uma melhora na qualidade assistencial além de ser elemento facilitador para o ensino, aprendizado e pesquisa. (AU)

The rate of thyroid node detection by touch is approximately 5%. This rate goes up to a range between 19 and 67% when a sonographic evaluation is used. The importance of the clinical evaluation of those thyroid nodes is within the need of diagnosing the cancer that occurs in 5 to 10% of the cases. This paper describes the profile of consultations performed at the Outpatient Clinic Thyroid Node Unit of the Municipal Hospital Dr. Mário Gatti (HMMG) from 01/05/17 to 07/27/18, of patients who had ultrasonographic diagnostics of thyroid node and underwent fine-needle aspiration, in order to draw conclusions about the capacity of the interdisciplinary clinic (Endocrinology and Head and Neck surgery) to diagnose and treat thyroid cancer effectively. The organization of the outpatient clinic, with comprehensive care and multidisciplinary team, enables an improvement in medical assistance as well as facilitating teaching, learning and research. (AU)

Analysis of injury results of hospital outpatient / emergency in Hunan Province injury surveillance system from 2015 to 2017 / 中华疾病控制杂志

Objective To analyze the causes and epidemiological characteristics of injury in Hunan Province, so as provide scientific basis for the development of intervention measures of injury. Methods The Excel 2007 software and SPSS 18.0 software were used to organize and analyze the injury surveillance system data. Results A total of 107 754 effective cases were collected in three years, and the male-female ratio was 1.65:1. The top three causes of injury were falls(36.0%), motor vehicle accident (20.6%) and sharp knife injury (11.8%). The locations of injuries were mainly roads (30.9%) and homes (28.3%). The top three activities at the time of injury were leisure activities (24.7%), driving (17.6%) and work (16.4%). 93.2% of injury was unintentional injury, and the degree of injury was mainly mild injury (74.3%). Conclusions The number of injuries is increasing year by year. The number of male injuries is more than that of females. Systematic research and intervention measures should focus on falls and motor vehicle accident .

Sala de espera do ambulatório de transplante de medula óssea: experiências de pacientes e acompanhantes / Salle d'attente de l'ambulatoire de greffe de moelle osseuse: expériences de patients et leurs accompagnateurs / Sala de espera del ambulatorio de trasplante de médula ósea: experiencias de los pacientes y sus cuidadores / Waiting room of the bone marrow transplant outpatient clinic: patient and companion experiences

Resumo O transplante de células-tronco hematopoiéticas é um procedimento de alta complexidade que vem se constituindo como uma alternativa para algumas doenças potencialmente graves e desencadeadoras de uma série de afecções. A proposta deste estudo é examinar aquilo que o paciente experimenta durante o processo do transplante, especificamente, enquanto aguarda atendimento na sala de espera. Utilizando a narrativa como método de pesquisa, trabalha com o conceito de inconsciente, cuja referência é a teoria psicanalítica. Os resultados encontrados remetem a dois pontos axiais: a imisção do sujeito, isto é, como a questão da identidade passa pela alteridade; e a expectativa por respostas em uma clínica em que as alterações orgânicas podem ser muito ameaçadoras em sua evolução. O percurso feito dá ensejo à pergunta sobre o lugar da palavra na instituição hospitalar e conclui com a proposta que ampliemos nosso olhar sobre aqueles de quem cuidamos.

Resumé La transplantation de cellules-souches hématopoïétiques est une procédure très complexe, qui réprésente une alternative pour certaines maladies pottentiellement graves et capables de déclancher une séries d'affections. Le but de cette étude est de s'attarder sur ce que le patient éprouve lorsqu'il se trouve dans la salle d'attente pour se faire soigner. Prenant le récit comme méthode de recherche, l'étude s'utilise du concept d'insconscient, emprunté à la théorie psychanalytique. Les résultats nous remettent à deux points axiaux: l'immixtion du sujet, c'est-à-dire, la manière dont la question de l'identité passe par l'altérité et l'espoir d'entendre des réponses au sein d'une clinique où les altérations de l'organisme peuvent se révéler très menaçantes au cours de leur évolution. Le chemin parcouru soulève la question de la place occupée par la parole dans l'institution hospitalière et conclut par la recommandation d'amplifier notre regard sur tous ceux à qui nous apportons des soins.

Resumen El trasplante de células madre hematopoyéticas es un procedimiento de alta complejidad, que se constituye como alternativa para algunas enfermedades potencialmente graves y desencadenantes de una serie de afecciones. La propuesta de este estudio es examinar lo que el paciente experimenta durante el proceso de trasplante, específicamente mientras aguarda en la sala de espera. Utilizando la narrativa como método de investigación, se trabaja con el concepto de inconsciente, cuya referencia teórica es la teoría psicoanalítica. Los resultados encontrados remiten a dos puntos centrales: la intromisión del sujeto, es decir, como la cuestión de la identificación pasa por la alteridad; y la expectativa por la respuesta en una clínica en que las alteraciones orgánicas pueden ser muy impactantes en su evolución. El recorrido realizado da lugar a la pregunta sobre el lugar de la palabra en el hospital, y concluye con una propuesta para que ampliemos nuestra mirada sobre aquellos que cuidamos.

Abstract Hematopoietic stem cell transplantation is a highly complex procedure that is becoming an alternative to some potentially serious diseases that trigger a series of conditions. The purpose of this study is to examine what the patient experiences during the transplant process, specifically while awaiting care in the waiting room. Using the narrative as a method of research, we work with the concept of unconscious, whose reference is the psychoanalytic theory. Results found refer to two axial points: the subject's immixing, i.e., how the issue of identity passes through the otherness; and the expectation of answers in a clinic where organic changes can be very threatening in their evolution. The path traversed gives rise to questions on the role of the word in hospital institutions and concludes with the proposal that we expand our view on those of whom we care.

Head and neck cancer: validation of a data collection instrument / Cáncer de cabeza y cuello: validación de instrumento para la recolección de datos / Câncer de cabeça e pescoço: validação de instrumento para coleta de dados

ABSTRACT Objective: construct and validate the content of an instrument to collect data from patients with head and neck cancer (HNC) served in a specialty clinic. Method: methodological study consisting of four steps. The first step consisted in the preparation of the instrument using databases and the theoretical model of Marjory Gordon. In the second and third steps the content was validated by eight nursing judges. The evaluation used the Content Validity Index (CVI). The fourth step consisted in a pilot test with seventeen HNC patients. Results: of the 88 questions formulated and organized on the dimensions of structure and process submitted to validation, items with CVI lower than 0.80 were excluded. The final instrument was composed of 56 items, with global CVI calculated as 0.87. Conclusion: the final instrument presented content validity for data collection in head and neck clinic.

RESUMEN Objetivo: construir y validar el contenido de un instrumento para la recolección de datos de los pacientes con cáncer de cabeza y cuello (CCC) tratados en la especialidad ambulatoria. Método: estudio metodológico compuesto por cuatro etapas. La primera consistió en la elaboración del instrumento, utilizando bases de datos y el modelo teórico de Marjory Gordon. En la segunda y tercera etapas ocurrió la validación de contenido por ocho jueces enfermeros. Para la evaluación se utilizó el Índice de Validez del Contenido (IVC). En la cuarta etapa se llevó a cabo una prueba piloto con diecisiete pacientes con CCC. Resultados: de las 88 cuestiones formuladas y organizadas en las dimensiones de estructura y proceso sometidas a la validación, se excluyeron los ítems con IVC menor que 0,80. El instrumento final tuvo 56 ítems, obteniéndose cálculo de IVC global de 0,87. Conclusión: el instrumento final presentó validez de contenido para la recolección de datos en ambulatorio de cabeza y cuello.

RESUMO Objetivo: construir e validar conteúdo de um instrumento para levantamento de dados de pacientes com câncer de cabeça e pescoço (CCP) atendidos em ambulatório da especialidade. Método: estudo metodológico composto por quatro etapas. A primeira consistiu na elaboração do instrumento, utilizando-se bases de dados e o modelo teórico de Marjory Gordon. Na segunda e terceira etapas ocorreu a validação de conteúdo por oito juízes enfermeiros. Para avaliação foi utilizado o Índice de Validade do Conteúdo (IVC). Na quarta etapa foi realizado teste piloto com dezessete pacientes com CCP. Resultados: das 88 questões formuladas e organizadas nas dimensões de estrutura e processo submetidas à validação, foram excluídos os itens com IVC menor que 0,80. O instrumento final foi composto por 56 itens, obtendo-se cálculo de IVC global de 0,87. Conclusão: o instrumento final apresentou validade de conteúdo para a coleta de dados em ambulatório de cabeça e pescoço.

Síndrome metabólica em idosos assistidos na atenção terciária à saúde em Curitiba, Paraná: prevalência e associação com saúde, capacidade funcional, estilo de vida e fatores demográficos e socioeconômicos / Metabolic syndrome in elderly assisted in tertiary health care in Curitiba, Paraná, Brazil: prevalence and association with health, functional capacity, life style, and demographic and socioeconomic factors

Objetivos: Avaliar a prevalência de síndrome metabólica em idosos assistidos na atenção terciária à saúde e a associação entre síndrome metabólica e saúde, capacidade funcional, estilo de vida e fatores demográficos e socioeconômicos. Métodos: Foi realizado um estudo transversal envolvendo idosos atendidos em um ambulatório de Clínica Médica de um hospital universitário localizado em Curitiba, capital do Paraná. A síndrome metabólica foi definida pelos critérios do National Cholesterol Education Program Adult Treatment Panel III (NCEP-ATPIII). As variáveis avaliadas foram: síndrome metabólica e seus componentes; fatores demográficos e socioeconômicos (faixa etária, sexo, escolaridade, renda familiar); estilo de vida (tabagismo, etilismo, adesão à dieta, atividade física); perfil de saúde (doenças crônicas não transmissíveis, medicamentos de uso contínuo); e capacidade funcional, determinada através das escalas de Katz e de Lawton. Resultados: Participaram do estudo 133 idosos, com média de idade de 68,7±5,8 anos (60-85 anos), sendo a maioria do sexo feminino (66,9%). A prevalência de síndrome metabólica foi de 63,9%, sendo 71,8% entre mulheres e 28,2% entre os homens (p=0,16). Síndrome metabólica foi mais frequente nos indivíduos entre 60-69 anos em comparação com os acima dessa idade (64,7% versus 35,3%; p=0,03). Também houve associação de síndrome metabólica com relato de cinco ou mais doenças crônicas não transmissíveis (60,0% versus 29,2%, p<0,001) e com uso de sete ou mais medicamentos contínuos (36,5% versus 1,6%, p<0,001). Obesidade abdominal foi significativamente mais frequente entre as mulheres (98,4% versus 66,7%; p=0,001) e hiperglicemia mais frequente entre os homens (95,8% versus 75,4%; p=0,03). Apenas 7,1% dos idosos com síndrome metabólica eram considerados dependentes. Conclusões: A prevalência de síndrome metabólica foi elevada nesta amostra de idosos assistidos na atenção terciária à saúde. A distribuição de dois dos cinco componentes da síndrome metabólica foi diferenciada entre os sexos (obesidade central mais frequente em mulheres e hiperglicemia em homens). Idosos com síndrome metabólica tinham mais frequentemente menos de 70 anos, relatavam maior número de doenças crônicas e usavam maior número de medicações contínuas. Não se observou associação de síndrome metabólica com sexo, fatores socioeconômicos, estilo de vida e capacidade funcional.

Aims: To evaluate the prevalence of metabolic syndrome in elderly assisted in tertiary health care and the association between metabolic syndrome and health, functional capacity, life style, and demographic and socioeconomic factors. Methods: A cross-sectional study was conducted involving elderly assisted in an outpatient medical clinic of a university hospital in Curitiba, capital of Paraná State, Brazil. Metabolic syndrome was defined according to the National Cholesterol Education Program Adult Treatment Panel III (NCEP-ATPIII). The variables evaluated were: metabolic syndrome and its components; demographic and socioeconomic factors (age, sex, education, family income); lifestyle (smoking, alcohol use, adherence to diet, physical activity); health profile (non-communicable diseases, continued use of medicines); and functional capacity, determined by Katz and Lawton scales. Results: The study included 133 elderly, with a mean age of 68.7±5.8 years (60-85 years), most of them women (66.9%). The prevalence of metabolic syndrome was 63.9%, being 71.8% in women and 28.2% in men (p=0.16). Metabolic syndrome was more frequent in individuals aged 60-69 years compared with those above that age (64.7% versus 35.3%; p=0.03). There was also association of metabolic syndrome with reporting five or more chronic diseases (60.0% versus 29.2%, p<0.001) and with using seven or more continuous medicines (36.5% versus 1.6%, p<0.001). Abdominal obesity was more frequent among women (98.4% versus 66.7%; p=0.001) and hyperglycemia was more frequent among men (95.8% versus 75.4%; p=0.03). Only 7.1% of the elderly with metabolic syndrome were considered dependent. Conclusions: Prevalence of metabolic syndrome was high in this sample of elderly assisted in tertiary health care setting. The distribution of two of the five components of metabolic syndrome was different between sexes (central obesity more frequent in women and hyperglycemia more frequent in men). Elderly people with metabolic syndrome were more often less than 70 years old, reported more chronic diseases and used more continuous medicines. There was no association of metabolic syndrome with sex, socioeconomic factors, lifestyle or functional capacity.

A time series analysis of meteorological factors and hospital outpatient admissions for cardiovascular disease in the Northern district of Guizhou Province, China

Findings on the effects of weather on health, especially the effects of ambient temperature on overall morbidity, remain inconsistent. We conducted a time series study to examine the acute effects of meteorological factors (mainly air temperature) on daily hospital outpatient admissions for cardiovascular disease (CVD) in Zunyi City, China, from January 1, 2007 to November 30, 2009. We used the generalized additive model with penalized splines to analyze hospital outpatient admissions, climatic parameters, and covariate data. Results show that, in Zunyi, air temperature was associated with hospital outpatient admission for CVD. When air temperature was less than 10°C, hospital outpatient admissions for CVD increased 1.07-fold with each increase of 1°C, and when air temperature was more than 10°C, an increase in air temperature by 1°C was associated with a 0.99-fold decrease in hospital outpatient admissions for CVD over the previous year. Our analyses provided statistically significant evidence that in China meteorological factors have adverse effects on the health of the general population. Further research with consistent methodology is needed to clarify the magnitude of these effects and to show which populations and individuals are vulnerable.

Hospitalization Decreases Serum Prostate-Specific Antigen Values Compared With Outpatient Values in Patients With Benign Prostatic Diseases

PURPOSE: To investigate whether hospitalization influences serum prostate-specific antigen (PSA) values. MATERIALS AND METHODS: Transrectal ultrasound-guided prostate biopsies were performed for detecting prostate cancer in 2,017 patients between February 2001 and April 2011 at Ajou University Hospital. Of those patients, 416 patients who were hospitalized for prostate biopsies, whose serum PSA values were measured at the outpatient department within 1 month of admission and also just after admission, and who had negative prostate biopsy results were included in the present study. We retrospectively reviewed the data of the 416 patients and compared the serum PSA values measured in the outpatient department with those measured during hospitalization. RESULTS: Among all 416 patients, the interval between the two PSA measurements was 22.2 days (range, 3 to 30 days) and the prostate size measured by transrectal ultrasonography was 53.63 mL (range, 12.8 to 197.9 mL). Among all patients, mean serum PSA levels measured during hospitalization were significantly lower than those measured in the outpatient department (6.69 ng/mL vs. 8.01 ng/mL, p<0.001). When stratified according to age, the presence or absence of chronic prostatitis in the biopsy pathology, serum PSA levels, and prostate size, the serum PSA levels measured during hospitalization were significantly lower than those measured in the outpatient department in all subgroups, except in cases aged 20 to 39 years and those with PSA <4 ng/mL, in whom no significant differences were shown. CONCLUSIONS: Hospitalization decreases serum PSA values compared with those measured on an outpatient basis in patients with benign prostatic diseases. Therefore, serum PSA values should be checked on an outpatient basis for serial monitoring.

A two-site hospital-based study on factors associated with nonadherence to highly active antiretroviral therapy.

Objectives : To describe the pattern of adherence to Highly Active Antiretroviral therapy (HAART) and ascertain the factor(s) associated with nonadherence. Methods: This was a cross-sectional, two-site, hospital-based study. The study was undertaken in 2005; as a result of phased roll out of free HAART as part of National AIDS Control Program, patients at Lok Nayak Jai Prakash (LNJP) hospital were receiving free HAART, while patients at All India Institute of Medical Sciences (AIIMS) had to bear out-of-pocket expenses for HAART. Adherence was defined as not having missed even a single pill over the previous 4-day period on self-reporting. Results: Adherence at AIIMS was 47%, whereas it was 90% at LNJP. The difference was statistically significant. Multivariate analysis showed that nonadherence was associated with not having been told about the importance of HAART, having to pay out-of-pocket for HAART and reported continued risk behavior post HAART. Conclusion: With the provision of free HAART, adherence is likely to be high. Emphasis should be given on simultaneous recruitment of counselors, and physicians should be made aware about the need to inquire and counsel patients against continued risk behavior.

Analysis of patients' satisfaction survey for service centers in hospital's outpatient clinics / 中华医院管理杂志

The "Assessment system for spiritual civilization development of service industries in Shanghai" is called into play to guide the survey of patients' satisfaction for service centers in hospital's outpatient clinics. Survey feedback recovered is analyzed with the key driving factors analysis model and the four-quadrant analysis. This practice identified the most critical areas to improve the satisfaction for such centers, providing theoretical references for constant quality improvement in hospitals, new insights for hospital branding, and guidelines for further health reforms.

Analyzing and Controlling Dispensing Error in Hospital Outpatient Pharmacy by Total Quality Management Method / 中国药房

OBJECTIVE:To improve hospital dispensing system and reduce dispensing error. METHODS: The causes of 65 cases of dispensing error occurred in outpatient pharmacy were analyzed by employing total quality management (TQM) method from 5 aspects: human,machine,material,method and environment. RESULTS: Among the 5 kinds of factors,the "human" factor took the lead,which accounted for 83% of the dispensing errors. Quality control carried out aimed at the primary factor contributed to the reduction of dispensing error cases,down from previous annual average 16 cases to 1 case of the first 10 month in 2008. CONCLUSION: TQM method contributed to the reduction of dispensing error rate in hospital outpatient pharmacy.

Development trend of modern hospital outpatient management system / 医疗卫生装备

In modern hospital outpatient management, patients should be paid more attention to than hospital management and economic management. Automatic and paperless management is also important. So, the software and hardware all should be updated to gain great social and economic benefit.