Experience in conducting mass QC group activities / 中华医院管理杂志

The paper sums up the experience of Tianjin in conducting mass QC group activities for the past 12 years. The major steps taken include:(1)enhancing the awareness of the importance of and willingness to conduct QC group activities; (2)stepping up personnel training, improving their general quality and giving them correct guidance; (3)taking pains to organize and manage QC group activities; and (4)working hard to assess and release the results of QC groups. Persistent conduction of mass QC group activities has led to a higher QC level of the hospital and better delivered services to patients.