RESUMO
Objective To explore the application and effect of enterprise WeChat in improving hospital staff satisfaction. Methods Medical staff from Beijing Tongren Hospital were randomly recruited, and divided into an observation group and a control group according to whether they keep track of WeChat enterprise account prior to the first survey. In December 2016, a satisfaction survey was conducted, followed by the increased frequency and content of WeChat service, as well as 7 newly introduced service applications. The second survey was made in December 2017. Propensity score matching was applied to the respondents of the two questionnaires, to eliminate such differences as gender, age, and education between the two surveys. Chi-square test was used to analyze the difference of satisfaction between the observation group and the control group before and after improving the WeChat service. Results Compared with the control group, the observation group has made significant improvement in 8 items, including "efforts made by the hospital to improve the practice environment of medical staff","current work intensity and pressure","complaint handling", "performance bonus distribution", "administrative and logistical staff's clinical front-line service", " continue to work in our hospital", " consciously safeguard the reputation of the hospital","overall satisfaction with the hospital". There was no significant difference between the 11 items, and none of them decrease (P<0. 05). Conclusions Enterprise WeChat can improve staff satisfaction in 6 dimensions:working environment, workload, welfare and pay, service guarantee, identification and honor, and overall evaluation.
RESUMO
Objetivo: conhecer os fatores que determinam a satisfação com a experiência acadêmica entre estudantes de graduação em enfermagem. Método: pesquisa qualitativa, descritiva, desenvolvida com 27 estudantes de graduação em enfermagem de uma universidade pública do Sul do Brasil, mediante entrevistas semiestruturadas. A coleta de dados ocorreu nos meses de fevereiro e março de 2013. Os dados foram analisados através da análise textual discursiva. Este estudo, cumprindo o recomendado na Resolução no 466/12 do Conselho Nacional de Saúde, foi aprovado pelo Comitê de Ética em Pesquisa local (Parecer no 59/2012). Resultados: emergiram três categorias referentes aos determinantes da satisfação acadêmica - determinantes acadêmicos e curriculares, determinantes institucionais e determinantes sociais. Constatou-se que os estudantes, de modo geral, encontram-se satisfeitos no que tange às três dimensões analisadas. Conclusão: espera-se que o reconhecimento dos fatores determinantes da satisfação acadêmica possa contribuir para o planejamento e implementação de estratégias que visem qualificar a formação profissional desses estudantes.
Objective: to learn the factors that determine satisfaction with the academic experience among undergraduate nursing students. Method: in this qualitative, descriptive study of 27 undergraduate nursing students at a public university in southern Brazil, data were collected through semi-structured interviews in February and March 2013 and analyzed using textual discourse analysis. This study complied with the recommendations of National Health Council Resolution 466/12 and was approved by the local research ethics committee (Opinion 59/2012). Results: three categories of determinants emerged regarding academic satisfaction - academic and curricular determinants, institutional determinants and social determinants. Students were generally found to be satisfied in the three dimensions examined. Conclusion: it is expected that recognition of the determinants of academic satisfaction can contribute to the planning and implementation of strategies to inform these students' training.
Objetivo: conocer los factores que determinan la satisfacción de los estudiantes de licenciatura en enfermería con la experiencia académica. Método: investigación cualitativa, descriptiva, desarrollada junto a 27 estudiantes de licenciatura en enfermería de una universidad pública en el sur de Brasil a través de entrevistas semiestructuradas. La recolección de datos se llevó a cabo en febrero y marzo de 2013. Los datos fueron analizados utilizando el análisis del discurso de texto. Este estudio, cumpliendo lo recomendado en la Resolución n° 466/12 del Consejo Nacional de Salud, fue aprobado por el Comité de Ética de Investigación Local (Opinión no 59/2012). Resultados: surgieron tres categorías en cuanto a los determinantes de la satisfacción académica: determinantes académicos y curriculares, determinantes institucionales y determinantes sociales. Se constató que los estudiantes, en general, están satisfechos acerca de las tres dimensiones analizadas. Conclusión: se espera que el reconocimiento de los factores determinantes de la satisfacción académica pueda contribuir a la planificación e implementación de estrategias para calificar la formación de estos estudiantes