Delivery of menopause care during a pandemic: an evaluation of patient satisfaction with telephone visits.
Menopause
; 29(2): 184-188, 2021 12 06.
Artículo
en Inglés
| MEDLINE | ID: covidwho-20244811
ABSTRACT
OBJECTIVE:
We aimed to evaluate patient satisfaction with telephone appointments during the first wave of the COVID-19 pandemic, determine visit type preference (in-person vs telephone), and predictors of those preferences.METHODS:
In this cross-sectional study, patient visits during the first wave of COVID-19 (March 20 to July 15, 2020) were characterized (in-person vs telephone) in a single provider's weekly menopause clinic in Toronto, Canada. Patients attending telephone appointments were asked to complete a modified Telemedicine Satisfaction Questionnaire with 5-point Likert-scale responses. Demographic information was collected along with the patient-reported cost to attend an in-person appointment (monetary, travel time, and time away from work). Of those who experienced both visit types, preference was evaluated and bivariate analysis was performed identifying factors associated with visit type preference and included in a multivariable binary logistic regression model.RESULTS:
During the first wave of the COVID-19 pandemic, 214 women had 246 visits, attending mostly by telephone (221/246, 90%). Mean Telemedicine Satisfaction Questionnaire composite score was 4.23â±â0.72. Of those who attended a prepandemic in-person appointment (118/139, 85%), a minority (24/118, 20%) preferred in-person visits. Those favoring in-person were more likely to commute less than 30 minutes (OR 3.78, 95% CI 1.16-12.29, Pâ=â0.027), require less than 2âhours away from work (OR 4.05, 95% CI 1.07-15.4, Pâ=â0.04), and spend less than $10 to attend (OR 3.67, 95% CI 1.1-12.26, Pâ=â0.035).CONCLUSIONS:
Menopause clinic telephone appointments had high patient satisfaction, with most preferring this visit type, although in-person visits are preferred among a minority of women.
Texto completo:
Disponible
Colección:
Bases de datos internacionales
Base de datos:
MEDLINE
Asunto principal:
Pandemias
/
COVID-19
Tipo de estudio:
Estudio experimental
/
Estudio observacional
/
Estudio pronóstico
/
Ensayo controlado aleatorizado
Límite:
Femenino
/
Humanos
Idioma:
Inglés
Revista:
Menopause
Asunto de la revista:
Ginecologia
Año:
2021
Tipo del documento:
Artículo
País de afiliación:
GME.0000000000001906
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