Does Poor Governance Compromise Value Delivery of ICT Deployments

ABSTRACT

Organisations continue to make significant investments in enabling business via Information Technology (IT). To ensure a return on investment in IT and the relevance and value of tech deployment, there is a need for a broader accountability focus on strategic technology initiatives alongside a structured and evaluative approach to the effective governance of IT. Ongoing changes in tech development and emerging technologies have broadened the role of IT as an enabler. Moreover, businesses and communities expect to see value from tech deployment in shorter time spans. The emergence of the C forced organisations in all sectors to deploy technology to minimise contact and implement lockdown regulations. However, some organisations were challenged with a lack of preparedness of employees and infrastructure needs to cope with tech deployment in a short time. Overall, the fast-paced developments of emerging technologies alongside the pandemic signals a need for effective IT or technology deployment governance. Systems, processes, standards, and best practice frameworks have been developed to facilitate effective IT governance throughout the last decade. However, a large number of IT initiatives fail to deliver. This chapter, motivated by recent developments (including the emerging tech and COVID-19), discusses the role of effective IT governance in successful IT deployment. Overall, the systematic literature review followed by the analysis of several failed IT deployment cases studies demonstrated a strong connection between failed tech adoption projects and poor governance practices. © The Author(s), under exclusive license to Springer Nature Switzerland AG 2022.