Evaluation of the Implementation of Business Continuity Management Using COBIT 2019 Framework in Public Sector

ABSTRACT

The research is based on the global struggle with the COVID-19 pandemic, where countries are facing challenges in managing the flow of essential goods, including medical devices, medicines, and consumer goods. In this regard, the Indonesian National Single Window System (SINSW) can play a critical role in managing the import and export of goods required to combat the pandemic. The experience of the pandemic has emphasized the need for SINSW to enhance its capacity to meet demands in normal and emergency situations. Therefore, Lembaga National Single Window (LNSW), a unit of the Ministry of Finance, needs to develop and evaluate its business continuity governance to meet domestic needs and business requirements. To measure the level of business continuity management capability, this study utilizes the COBIT 2019 framework, specifically the DSS (Deliver, Service, Support) 04 domain. The research aims to address the problem of measuring the level of business continuity management capability and providing recommendations for improving LNSW's business continuity governance. Based on the assessment, the DSS04-Managed Continuity process capability value owned by LNSW has only partially achieved level 1 process capability, and further activities and work products are required to fulfill the next level of achievement. The study is expected to contribute to LNSW by providing a mapping of the maturity level of business continuity management and recommendations for improvement based on the evaluation results. By enhancing the level of business continuity management capability, it is anticipated that the quality of public services will improve. Moreover, the author's work paper, which utilizes the COBIT 2019 framework to assess the level of capability, can be utilized by LNSW as a self-assessment tool for regularly evaluating business continuity management and as a reference for future researchers in this field. © 2023, Success Culture Press. All rights reserved.