An Empirical Study of the Effect of Emotional Intelligence on Job Performance the Case Study of Educational Non-Governmental Organizations During the Covid-19 Outbreak

ABSTRACT

The Third-sector organizations, known as Non-Governmental Organizations (NGOs) working on had an essential role in improving education, building human capital, sustainable development, humanitarian aid, and raising entrepreneurs, especially in the areas of political conflict and increased poverty. This research aims to analyze the effect of Emotional Intelligence on Job Performance in three selected Educational and human aid NGOs in the Kurdistan Region/Iraq during the Covid-19 pandemic. This research is claimed to be novel to study the concepts in businesses on NGOs. The author used a self-administered questionnaire with included two validated measures and demographic items. The data has been collected from 83 respondents working as employees in the NGOs selected. The author used Pearson correlation, ANOVA, and linear regression to justify the hypothesis developed. The results show a strong positive relationship between EI and job performance. The EI positively and significantly affects Job Performance and there is no difference between the genders of the study in terms of Emotional Intelligence and Job performance. The study recommends educational and human aid NGOs consider EI as an important factor in increasing the performance of their employees, and this research is to be a foundation for further research to understand the application of management concepts of Businesses in the context of NGOs.