A retrospective study of knowledge management for integrated resorts (IRs) crisis preparedness
International Journal of Contemporary Hospitality Management
; 35(7):2496-2526, 2023.
Article
Dans Anglais
| ProQuest Central | ID: covidwho-20245285
ABSTRACT
PurposeThis study aims to propose a systematic knowledge management model to explore the causal links leading to the organizational crisis preparedness (OCP) level of integrated resorts (IRs) during the COVID-19 pandemic based on the intangible capital of organizational climate, dynamic capability, substantive capability and commitment.Design/methodology/approachThe authors use data obtained from IRs in Macau. The Wuli–Shili–Renli (WSR) approach underpins the study. Structural equation modeling following fuzzy-set qualitative comparative analysis (fsQCA) was used for data processing.FindingsThe results showed that organizational climate has an essential role in IRs preparedness for crises and affects their dynamic capacity, substantive capacity and commitment. The fsQCA results revealed that the relationships between conditions with a higher level of dynamic and substantive capability lead to higher OCP scores.Practical implicationsExecutives should develop systemic thinking regarding organization preparedness in IRs for crisis management. A comprehensive understanding of the IRs' business environment and crises is necessary, as they will require different factor constellations to allow the organization to perform well in a crisis. Financial support for employees could ensure their assistance when dealing with such situations. Rapid response teams should be set up for daily operations and marketing implementation of each level of the IRs management systems.Originality/valueThis study contributes to the extant literature on IRs crisis management in the OCP aspect. The authors constructed a systematic composite picture of organization executives' knowledge management through the three layers of intangible capitals in WSR. Moreover, the authors explored causal links of WSR from symmetric and asymmetric perspectives.
Hotels And Restaurants; Knowledge management; Dynamic capability; Substantive capability; Integrated resort (IR); Wuli–Shili–Renli approach; Casinos; Gambling industry; Emergency preparedness; Employees; Pandemics; Quarantine; Medical research; Management of crises; Economic development; Baby boomers; Tourism; COVID-19; China; Macao; 71329:Other Gambling Industries; 71321:Casinos (except Casino Hotels)
Texte intégral:
Disponible
Collection:
Bases de données des oragnisations internationales
Base de données:
ProQuest Central
Type d'étude:
Étude observationnelle
/
Étude pronostique
/
Recherche qualitative
/
Examen systématique/Méta-analyse
langue:
Anglais
Revue:
International Journal of Contemporary Hospitality Management
Année:
2023
Type de document:
Article
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