Service-oriented HRP bundles and team performance: A team-level serial mediation model.

Drawing on two theoretical frameworks-positive psychology theory and conservation of resources theory-the relationship and underlying mechanism between team-level service-oriented human resource practice (SO-HRP) bundles and team performance were explored by constructing a team-level serial mediation model. Survey data were collected from 424 employees at 80 branches of five financial holding companies in Northern Taiwan. The team-level serial-mediated model and hypotheses were examined using SPSS version 24 and the PROCESS macro for SPSS. The results indicate that team psychological capital (PsyCap) and team work engagement serially mediated the relationship between SO-HRP bundles and team performance. These results imply that managers should plan and implement SO-HRP bundles in detail, reinforce team PsyCap, and increase engagement within their financial service teams to enhance team performance.

Servant Leadership and Service Performance: A Multilevel Mediation Model.

This study proposes and tests a multilevel mediation framework to explicate the processes that link servant leadership to frontline employees' service performance at both the employee and the branch levels of analysis. Data were obtained from 58 branch managers and 324 branch frontline employees of a chain restaurant in Taiwan. The results of hierarchical linear modelling indicate that two factors, concern climate and work engagement, mediate the relationship between branch managers' servant leadership and frontline employees' service performance; and that work engagement mediates the relationship between concern climate and such service performance. The theoretical and practical implications of these findings are considered, along with future research directions and the study's limitations.

Antecedent and Consequence of Nurse Engagement.

This study explores the mediating effect of work engagement on the relationship between transformational leadership (TFL) and nurses' job performance, along with the moderating effect of conscientiousness on work engagement within the TFL/performance relationship. Survey data were collected from 234 supervisor-subordinate dyads at a regional hospital in Taiwan, and linear regression modeling performed to examine the hypotheses. TFL was found to be positively correlated with nurses' job performance; and the motivation mechanism of work engagement did mediate the relationship between TFL and job performance, but only when nurses' conscientiousness was high. As such, the results provide new insights into both how, and why, TFL can enhance nurses' job performance: specifically, that their work engagement and conscientiousness are key determinants of how the TFL/job performance relationship operates.

Person-organization fit and turnover intention: exploring the mediating effect of work engagement and the moderating effect of demand-ability fit.

BACKGROUND: Person-organization (P-O) fit is an important influencing factor on the intentions and attitudes of hospital nurses. The authors used a motivation-mechanism approach to conceptualize work engagement as a mediator and demand-ability (D-A) fit as a moderator to elicit the role of P-O fit in the turnover intention of nurses. PURPOSE: This article explores whether the work engagement of nurses mediates the relationship between P-O fit and turnover intention and examines whether D-A fit moderates this relationship. METHODS: The sample comprised 349 nurses working for two regional hospitals in Yilan County, Taiwan. Linear regression modeling analysis was conducted to test the proposed hypotheses. RESULTS: Results indicate that P-O fit has a negative effect on participant turnover intention. In addition, the work engagement of participants was found to mediate the impact of P-O fit on turnover intention. A new significant interactive relationship was discovered such that high D-A fit strengthened the negative relationship between P-O fit and turnover intention. CONCLUSIONS/IMPLICATIONS FOR PRACTICE: The work engagement of professional nurses has attracted increasing attention in the literature on fit, particularly with regard to the linkage between P-O and fit-turnover intention. This study enhances the understanding of the function of P-O fit by considering perceived D-A fit. Nurse turnover is the main reason for the current shortage of nurses in Taiwan. Therefore, if the cognitive values of nurses and the organizational culture fit with hospital value systems, common values may facilitate a higher degree of nurse work engagement and, in turn, decrease turnover intention. In addition, recruiting employees with high D-A fit may help hospitals enhance the negative relationship between P-O fit and nurse turnover intention.